Terms & Conditions

1. Privacy

1. Your personal information is being collected, and will be held by the Roads and Traffic Authority (RTA) of Centennial Plaza, 260 Elizabeth Street, Surry Hills NSW to process your application for Special Number Plates in accordance with the NSW road transport legislation, including the Road Transport (Vehicle Registration) Act 1997 and the Road Transport (Vehicle Registration) Regulation 2007. You have rights to access and correct the information under the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act). Failure to provide the information, or any part of it, may result in your application not proceeding. The information supplied may be disclosed by the RTA to third parties including interstate driver licensing and vehicle registration agencies, law enforcement agencies, providers of compulsory third party (bodily injury) insurance, proposed acquirers of vehicles and solicitors engaged in relation to motor vehicle accidents and financial institutions for the purpose of this transaction and to verify the information, for the purposes of law enforcement, public revenue protection, public safety, NSW compulsory third party insurance, enquiries relating to motor vehicles, abandoned vehicles or purposes which would be relevant to any acquisition of vehicles, throughout Australia or as otherwise permitted under the PPIP Act.
2. By submitting your personal information, you warrant that it is true and complete. If you are applying for Special Number Plates for someone else (the recipient), you also warrant that the recipient has authorised the RTA's collection of the recipient's personal information from you, or you have no reason to believe the individual would object to his/her information being supplied and that the information about the recipient is accurate, up-to-date and complete.

2. Fees

2.1. Fees payable

1. Fees for Special Number Plates are described in these terms and conditions and as set out in the Special Number Plates fee schedule. You may obtain a copy of the Special Number Plates fee schedule from an RTA motor registry or online at myRTA.com. The RTA may change the Special Number Plates fee schedule from time to time without notice.
2. All fees listed in the Special Number Plates fee schedule are quoted in Australian dollars. Unless stated otherwise, fees are inclusive of GST.

2.2. Refunds

1. The RTA will refund the full order fee for Special Number Plates paid by you where you cancel your order on the same day the order fee was paid.
2. The RTA will not refund any fees for Special Number Plates paid by you including any order fees or any annual fee in any other circumstances.

3. General terms

3.1. Reserving and ordering Special Number Plates

1. To reserve a Special Number Plate combination, you must place an order for the combination and pay the applicable order fee.
2. Payments for orders placed through the RTA Call Centre or myRTA.com can only be made using a credit card accepted by the RTA.
3. The RTA has absolute discretion to reject any proposed Special Number Plate content including content submitted for renewal of any Special Number Plate.
4. The RTA may make a written request for the Special Number Plates to be returned to the RTA if:
   1. The RTA makes an error in issuing the Special Number Plate.
   2. The RTA, in its absolute discretion, deems the Special Number Plate content to be unsuitable or offensive.
   Failure to return the plate in accordance with the RTA's request may constitute an offence.
5. If the RTA requests the return of a Special Number Plate, you may apply for the RTA to issue a new Special Number Plate with altered style or content to the returned Special Number Plate, upon payment of any applicable additional fees or charges. 
6. The RTA may refuse an application under clause 3.1 (e) in its absolute discretion. If the RTA refuses an application under clause 3.1 (e), the RTA will issue a Special Number Plate with altered style or content to the returned Special Number Plate.

3.2. Collecting Special Number Plates

1. A notice will be sent to the address specified on your order when the Special Number Plates are available for collection from the RTA. Within 28 days from the date of the RTA's notice you must pay all applicable fees and either: 
   1. Collect the Special Number Plates.
   2. Request the RTA to place the Special Number Plates in storage.
2. If you do not pay the applicable fees to either:
   1. Collect your Special Number Plates;
   2. Request the RTA to place the Special Number Plates in storage within 28 days from the date of the RTA's notice;
   the plates may either be destroyed or made available for purchase by another customer. If you then wish to reapply for the same or another Special Number Plate combination, you will have to place a new order and pay applicable fees.

3.3. Rights to display only

1. Special Number Plates always remain the property of the RTA.
2. Once the RTA has approved your application and you have paid all applicable fees for the Special Number Plates, you are granted a 'right to display' the Special Number Plates issued to you. This means that you may either:
   1. Display the Special Number Plates only on a vehicle registered in your name in NSW for which the plates are issued.
   2. Place the Special Number Plates in storage at an RTA motor registry.
3. The RTA may use any Special Number Plate combination in promotional material, without notifying the holder of the right to display the Special Number Plates.
4. The right to display Special Number Plates continues until three months after the expiry date of registration for the vehicle for which the Special Number Plates are issued or, where plates are in storage, 28 days after the expiry of the storage period.
5. You will lose the right to display Special Number Plates if any of the following occur: 
   1. You do not renew the registration of the vehicle for which your Special Number Plates are issued within three months of the expiry of the registration of the vehicle.
   2. You do not place the Special Number Plates in storage at an RTA motor registry within 28 days of the expiry of the storage period and pay the applicable Special Number Plate lease fee and storage fee.
   3. You surrender your vehicle registration.
6. Special Number Plates must be returned to the RTA within 14 days of receiving a written notice from the RTA that the right to display the Special Number Plates has been lost. Failure to return the Special Number Plates within such timeframe may constitute an offence. If you then wish to reserve the same Special Number Plate combination, you will have to place a new order and pay applicable fees.
7. Notwithstanding anything in these terms and conditions, the use of an unregistered vehicle on a road may constitute an offence.
8. Failure by the RTA to provide you with notice of your vehicle registration renewal, or the expiry of any storage period for your Special Number Plates, is not a breach of these terms and conditions and does not affect the expiry of your right to display your Special Number Plates, or your obligations under these terms and conditions.

1. Other than as set out in paragraph 3.4 (b) below, you cannot sell or otherwise transfer the right to display Standard Content and Personalised Content Special Number Plates.
2. You may apply to exchange the right to display standard content or personalised content Special Number Plates with another vehicle registered in your name or a member of your immediate family. If the Special Number Plates are registered to a company, the company may exchange the right to display with its employee or its related body corporate. To exchange the right to display standard content and personalised content Special Number Plates, you and the person or company you intend to exchange plates with must complete and submit to the RTA the applicable form and pay the applicable exchange fee.
3. You can sell or otherwise transfer the right to display personalised plus content and numeral-only plates. To sell your personalised plus content or numeral-only plates: 
   1. You and the new holder of your plates must complete and submit to the RTA the applicable form. 
   2. The new holder must pay the applicable fee.
4. Upon the sale or transfer of your personalised plus or numeral-only plates, you will be regarded as having surrendered your number-plate. The RTA may issue you with another set of number-plates with different content from that of the transferred number-plate subject to the payment of the applicable fee for that issue. 

1. When placing Special Number Plates in storage, you will need to fill in the applicable form and pay the appropriate storage and annual lease fee. You can have the Special Number Plates moved to another registry on payment of applicable fees.
2. Your Special Number Plates can be kept in storage indefinitely provided you pay any applicable fees in advance.
3. You can pay storage fees for up to five years in advance. You can remove the plates at any time. You will be entitled to a refund for annual storage fees you have paid in advance. Refunds of storage fees are granted on the number of whole years remaining and are not pro-rated.
4. If your Special Number Plates are still in storage and you do not renew the storage period within 28 days after expiry of the storage period the Special Number Plates may be destroyed or made available for purchase by another customer.

1. If one or both of your Special Number Plates are damaged you must, as soon as practicable: 
   1. Notify the RTA in writing of the damage. 
   2. Surrender the Special Number Plate and unless the RTA otherwise approves, any other matching/corresponding plate with the same combination. Failure to do so may constitute an offence.
2. If one or both of your Special Number Plates is lost, stolen or destroyed you must, as soon as practicable: 
   1. Notify the RTA in writing of the loss, theft or destruction. 
   2. Deliver any matching/corresponding Special Number Plate to the RTA. Failure to do so may constitute an offence.

1. The RTA does not guarantee that any particular style of Special Number Plate or content combination will be available at any time.
2. The RTA may cease production of a particular style and/or design of Special Number Plate at any time without notice.
3. If your Special Number Plates are damaged, subject to availability, you can apply for the plates to be remade if you pay the applicable fee.
4. If one Special Number Plate from a set is lost or stolen, the remaining Special Number Plate must be surrendered to the RTA. To apply for your Special Number Plates to be remade, you must complete the applicable form and pay the applicable remake fee. 
5. If one or both of your Special Number Plates are lost, stolen or destroyed, you can apply for the plates to be remade up to three months after expiry of the vehicle registration period. Only the current holder of the right to display the Special Number Plates can apply for the lost or stolen Special Number Plates to be remade. If you request your lost or stolen Special Number Plates to be remade with the same content, you must sign a declaration on the applicable form acknowledging you may be stopped and questioned by the police about displaying stolen plates. If your application is not received within three months of the expiry of the vehicle registration period, your application will be considered to be a new order and you must pay all applicable Special Number Plate fees, including any ordering fees.
6. If you apply for Special Number Plates to be remade, you must collect them in accordance with the process in clause 3.2.
7. If your plates have a manufacturing fault reported within three years after the date of issue, subject to clause 3.7 (a), the RTA will replace your Special Number Plates.

You must return your Special Number Plates to the RTA:

1. as required by these terms and conditions, or

2. if the RTA otherwise notifies.

1. Except as otherwise expressly stated in these terms and conditions, the RTA is not liable for any loss or damage of any kind however caused (including, but not limited to, by the negligence of the RTA) which is suffered or incurred by you in connection with these terms and conditions, the issue of Special Number Plates, your use of myRTA.com (including the use of a credit card or other debit device) or any linked website, the non-availability of myPlates services for any reason, the rejection or failure to receive your application for the issue of Special Number Plates, or any act or omission of the RTA or the provision of inaccurate, incomplete or incorrect information by you.
2. To the extent that any legislation implies a condition or warranty that cannot be excluded but can be limited, clause 3.9 (a) does not apply to that liability and the RTA's liability for any breach of that condition or warranty is limited to the RTA doing any one or more of the following (at its election): 
   1. Replacing the goods or supplying equivalent goods. 
   2. Repairing the goods. 
   3. Paying the cost of replacing the goods or of acquiring equivalent goods. 
   4. Paying the cost of having the goods repaired.
3. Nothing in these terms and conditions is intended to exclude, restrict or modify any rights you may have under any legislation which may not be excluded, restricted or modified by agreement.
4. You represent and warrant that you have full power to enter into and perform your obligations under these terms and conditions.
5. You may not assign or otherwise transfer your rights under these terms and conditions to any other person except with the prior written approval of the RTA.
6. In exercising your rights under these terms and conditions, you must at all times, comply with all applicable laws.
7. Nothing in these terms and conditions is intended to limit or qualify your rights or obligations under the Road Transport (Vehicle Registration) Act 1997 or the Road Transport (Vehicle Registration) Regulation 2007. Failure to comply with your obligations under the Road Transport (Vehicle Registration) Act 1997 or the Road Transport (Vehicle Registration) Regulation 2007 may constitute an offence.
8. If any section or part thereof of these terms and conditions is found to be void, unenforceable or invalid, then it is severed leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of these terms and conditions.
9. These terms and conditions are governed by the laws of the State of New South Wales, Australia.
10. The RTA may at any time vary these terms and conditions by publishing the varied terms and conditions on myRTA.com. You accept that by doing this, the RTA has provided you with sufficient notice of the variation. The RTA is under no other obligation to notify you of any variation to these terms and conditions.

4. Definitions

4.1. Special Number Plates

Special Number Plates are subject to these terms and conditions for issue of Special Number Plates and are either number plates with:

1. One to six letters only.
2. One to six numbers only.
3. A combination of one or more letters with one or more numbers, and not exceeding a total of six letters and/or numbers, and:
   1. That is not routinely issued by the RTA.
   2. That the RTA has determined should be treated as a Special Number Plate.

4.2. Personalised plates

Personalised plates are plates where the content is selected from a combination of letters and numbers within a certain range of combinations set by the RTA.

4.3. Standard content plates

Standard content plates are plates with the content automatically generated by the RTA.

4.4. Personalised plus plates

Personalised plus plates are plates where the content has a minimum of two letters or numbers and if one letter only is used in the content it must not be the letter I or the letter O.

4.5. Numeral-only plates

Numeral-only plates are plates where the content comprises one to six numbers only.

4.6. Plate style

The style of a plate refers to the shape, background colour and any graphics shown on the plate.

4.7. Plate content

The content of a plate refers to the combination of letters and numbers that appear on a plate.